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Stats: 732 members, 1,370 Topics. Date: September 22, 2019, 7:34 pm

Nigerian Versities Lacklustre Attitudes In Responding To Emails Causes Loss Of Grants, Scholarship And Admissions

Lagos State University Forum / Forum / Nigerian Versities Lacklustre Attitudes In Responding To Emails Causes Loss Of Grants, Scholarship And Admissions 234 Views

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Missed grants, admission offers... effects of nonchalance

Oluwaseun David Adepoju, Lead Facilitator at TECHmiT AFRICA, who spoke to The ICIR observed that postgraduate admissions and scholarship grants have been lost due to the lacklustre attitude of universities to electronic mails, and added that there is no excuse for not using the 46-year-old technology.

“From my recent experience with a public university in south west Nigeria, I discovered that the university had all the corporate emails on the university website for the sake of just having them listed,” he recounted.

“I sent mails to three of the addresses on the website and all of them bounced back to me as mailer daemons. This situation is an indication the mails have not been used in a long time. Many university graduates have lost postgraduate admissions abroad because their university in Nigeria could not reply the mail sent from these universities abroad to confirm their documents. What a sad reality.”

He recommended that ICT units of various universities should assign a number of email accounts to each worker in the unit to facilitate responsiveness. “This will add immensely to the image the university has in the international community,” he said.

Other Nigerians have also narrated, in reaction to a report by The ICIR, how the technical shortcoming has affected them ― from someone whose admission into a Norwegian institution was cancelled because University of Ilorin did not attend to a request for certificate confirmation to another whose friend had to buy fuel and data bundle for officials at the Federal University of Technology, Owerri, before they could attend to a mail concerning him.

It is however, notably, not only universities which hardly acknowledge and respond to e-mail enquiries. Public institutions in Nigeria are generally observed to be disconnected from the addresses and telephone numbers stated on their official websites. Some, in fact, fail to update their physical addresses months after they have relocated.

A recent report by The ICIR established that 20 out of 24 federal ministries in the country do not respond to enquiries sent to their official addresses. 11 of the 26 email addresses extracted from their websites were found to be invalid. The Ministries of Education, Information and Culture, and Science and Technology, do not have official e-mail addresses on their websites and fail to reply enquiries sent through listed contact forms.

NUC keeps silent

The National Universities Commission #NUC, set up by the federal government to ensure quality higher education, has not responded to The ICIR‘s question on how it plans to make Nigerian universities more ICT-compliant in a digital era.

Ibrahim Yakasai, the commission’s director of press invited our reporter to his office but was not available at the agreed time of visit and for several hours. Calls to his phone have since not been answered and texts sent to him have yet to be replied.

ICIR Nigeria

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